ck32 Privacy Policy — Your Data, Your Rights

1. Introduction

ck32 ("we", "us", or "the Platform") is committed to protecting the privacy and personal data of all users who access or use our online gaming platform at https://ck32.org. This Privacy Policy ("Policy") explains in clear terms what personal information we collect from you when you use ck32, how we use and store that information, with whom we share it, and what rights you have in relation to your personal data. This Policy applies to all players accessing ck32 from Bangladesh and any other jurisdiction.

By registering an account or using the ck32 platform in any way, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately and contact us to close your account.

2. Information We Collect

When you register and use ck32, we collect several categories of personal and technical information. We collect only information that is necessary for the lawful and efficient operation of the platform, including the fulfilment of our regulatory obligations.

• Registration data: your full name, date of birth, Bangladeshi mobile number, and any other information you provide at the time of account creation. This information is used to verify your identity and age eligibility.
• KYC verification documents: copies of identity documents (such as a national identity card or passport) and proof of address submitted during account verification. These are stored securely and used solely for identity verification and anti-money-laundering compliance.
• Transaction data: records of all deposits, withdrawals, and wagers made on your account, including the payment method used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts, dates, and reference numbers.
• Device and technical data: your IP address, device type, operating system, browser type and version, mobile network (e.g. Grameenphone, Robi, Banglalink), session duration, and pages visited. This data is collected automatically when you access the platform.
• Gaming activity data: records of the games you play, betting history, win/loss records, bonus usage, and session timing. This data is used for account management, responsible gaming monitoring, and fraud detection purposes.
• Communications data: records of any communications you have with the ck32 support team, including live chat transcripts, support ticket content, and email correspondence. These are retained to improve service quality and resolve disputes.

3. How We Use Your Information

Personal data collected by ck32 is used for the following specific purposes. We do not use your data for any purpose beyond those listed below without first seeking your explicit consent.

• Account creation, identity verification, and KYC compliance — to confirm your eligibility to use the platform and to meet our anti-money-laundering obligations.
• Processing deposits, withdrawals, and maintaining accurate financial records of all transactions on your account, in compliance with applicable financial regulations.
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling, and to apply self-exclusion or limit settings requested by the player.
• Fraud detection and platform security — to detect and prevent unauthorised access, bonus abuse, multi-accounting, money laundering, and other prohibited conduct.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of our support services based on communication history.
• Marketing communications — where you have opted in to receive promotional messages from ck32, to send you relevant bonus offers, seasonal promotions (such as Eid or BPL season offers), and platform updates. You may opt out of marketing communications at any time by contacting support.

4. Legal Basis for Processing

ck32 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of each processing activity.

• Contractual necessity: processing required to fulfil our obligations to you under the Terms and Conditions, including account management, payment processing, and game delivery.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money-laundering (AML) rules, KYC requirements, and responsible gaming obligations.
• Legitimate interests: processing conducted for the purpose of fraud prevention, platform security, improving service quality, and ensuring the integrity of the gaming environment — where such interests are not overridden by your fundamental rights.
• Consent: where you have explicitly opted in to receive marketing communications or any other processing activity that requires your voluntary agreement. You may withdraw your consent at any time by contacting ck32 support.

5. Sharing Your Information

ck32 does not sell, rent, or trade your personal data to third parties for commercial gain. We may share your information only in the limited circumstances described below.

• Payment processors: we share transaction-related data with our payment partners (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to the extent necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are bound by applicable financial data protection standards.
• Game providers: we share account identifiers and session data with our licensed game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming) to the extent necessary to deliver the games you play on the platform.
• Legal authorities: we may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or regulatory requirement. We will notify you of any such disclosure to the extent we are legally permitted to do so.
• Third-party service providers: we engage carefully selected third-party suppliers (such as cloud hosting providers and customer support software vendors) who process data on our behalf under strict contractual data processing agreements. These providers may not use your data for their own purposes.

All third parties with whom ck32 shares personal data are required to handle that data with the same level of care and protection that ck32 applies, and are prohibited from using your data for any purpose beyond the specific service they provide to ck32.

6. Payment Data and Financial Information

When you make a deposit or withdrawal on ck32 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment transaction is processed directly by the respective payment provider. ck32 does not store your full card numbers, mobile banking PINs, or full payment credentials on our servers. We retain only transaction reference numbers, amounts, timestamps, and the payment method type — the minimum needed to maintain accurate account records and process withdrawal requests.

All financial data stored by ck32 is encrypted at rest using industry-standard encryption protocols. Access to financial records is strictly limited to authorised ck32 personnel with a legitimate business need, and all access events are logged for audit purposes. In the event of a data breach affecting financial information, ck32 will notify affected players within a reasonable timeframe and take all necessary steps to contain the breach and minimise risk.

7. Cookies and Tracking Technologies

ck32 uses cookies and similar tracking technologies to operate the platform, analyse usage patterns, and improve your experience. A cookie is a small text file stored on your device when you visit our platform. We use the following categories of cookies.

• Essential cookies: required for the platform to function correctly, including session management, login state persistence, and security token validation. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: used to collect anonymised data about how players navigate and use the platform — including which pages are most visited, average session duration, and error rates. This data helps us identify areas for improvement. No personally identifiable information is included in analytical cookie data.
• Preference cookies: used to remember your platform preferences, such as your selected language (English or Bengali) and notification settings, so you do not need to reconfigure them each time you visit.

You can manage or disable non-essential cookies through your device browser settings. Please note that disabling essential cookies may impair your ability to log in or use certain features of the ck32 platform. ck32 does not use cookies to track your activity on third-party websites or to build advertising profiles.

8. Data Retention

ck32 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our retention periods are as follows: account registration data and KYC documents are retained for the duration of the account and for a minimum of five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five (5) years from the date of each transaction. Gaming activity and session logs are retained for up to two (2) years. Support communications are retained for up to three (3) years.

When personal data is no longer required to be retained, ck32 will securely delete or anonymise it in accordance with our internal data destruction procedures. Players may request early deletion of their personal data (subject to our legal retention obligations) by contacting ck32 support. We will respond to verified deletion requests within 30 days.

9. Your Rights Over Your Personal Data

As a user of the ck32 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this Policy. We will respond to all verified requests within 30 calendar days.

• Right of access: you have the right to request a copy of the personal data ck32 holds about you, along with information about how it is being processed. We will provide this in a clear and accessible format within 30 days of your verified request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can also update certain account information directly within your ck32 account settings.
• Right to erasure (right to be forgotten): you have the right to request that ck32 delete your personal data, subject to our legal retention obligations. Where we are legally required to retain certain records (e.g. transaction records for AML compliance), we will inform you and explain the basis for retention.
• Right to restrict processing: you have the right to request that ck32 restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

To exercise any of the above rights, please contact the ck32 privacy team at [email protected] (plain text — not a clickable link). Include your registered mobile number in any request so we can verify your identity before processing it. We will acknowledge your request within 5 business days and fulfil it within 30 calendar days.

10. Data Security

ck32 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encryption at rest for sensitive stored data, access controls restricting data to authorised personnel only, regular security assessments and vulnerability testing, and incident response procedures for data breaches.

While ck32 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials secure and for logging out of your account when using shared devices. If you believe your account has been compromised, please contact ck32 support immediately so we can take appropriate protective action.

11. Minors and Age Restriction

ck32 strictly prohibits the use of its platform by persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. If ck32 becomes aware that personal data has been collected from a person under 21 without appropriate age verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on ck32, please contact us immediately at [email protected] (plain text — not a clickable link).

12. Third-Party Links

The ck32 platform may contain references to third-party services (such as payment provider platforms). ck32 is not responsible for the privacy practices or the content of any third-party platforms. We encourage you to read the privacy policy of any third-party service you access in connection with your use of ck32, particularly those of your chosen payment provider (bKash, Nagad, Rocket, etc.), as their data handling practices are governed by their own policies and are outside of ck32's control.

13. Changes to This Privacy Policy

ck32 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When a material change is made, we will endeavour to notify registered players via their registered mobile number or by displaying a prominent notice on the platform. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Your continued use of ck32 following notification of a change constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically to stay informed about how we protect your information.

14. Contact Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck32 handles your personal data, please contact our privacy team. We are committed to addressing all privacy-related queries promptly and transparently.

Privacy contact email: [email protected] (plain text — not a clickable link). Our support team is available 24/7 via live chat from within your ck32 account. We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days.